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Unable to record video of my meetings

RakX
Newcomer
Newcomer

Hi dear community - SUBJECT: UNABLE TO RECORD VIDEO

 

I am subscribed to Zoom for a year, my subscription ends may 2022, yet I am unable to record video of my meetings, only the audio gets recorded. Please le me know how I can activate my video recording.

 

I was able to record videos of my meetings until last weel\k when I delinked my credit card from my account, but my subscription is paid for a year in advance until may 2022.

 

Rakesh.

1 ACCEPTED SOLUTION

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @RakX 

 

If you are Cloud recording, please check your cloud recording settings at: https://zoom.us/profile/setting?tab=recording

 

See bellow.

 

Hope this helps. Please click on Accept as Solution if this solves your question. Otherwise just post back here if you need more help.

 

Rupert

 

 

Rupert_0-1633602217707.png

 

 

 

View solution in original post

1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @RakX 

 

If you are Cloud recording, please check your cloud recording settings at: https://zoom.us/profile/setting?tab=recording

 

See bellow.

 

Hope this helps. Please click on Accept as Solution if this solves your question. Otherwise just post back here if you need more help.

 

Rupert

 

 

Rupert_0-1633602217707.png