Unable to join the meeting via web portal

[koda1]

When a participant tried to join the meeting via web portal, a error message "Unknown error" was displayed. We did the same thing the other day and at that time, no error message was displayed and all the memebers were able to participate without any problems.

Does anyone know how to fix it ?

Thank you in advance.

[CarlaA]

Hi @koda1 , thank you for contributing to the community!

Were they using a Chromebook? If so, there seems to be a hotfix that has been deployed to resolve the issue. Could you please test and confirm if you experience any issues still?

Keep me updated!

Carla,
Zoom Community Team

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