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Unable to convert 2nd file due to low disk space

MTE
Newcomer
Newcomer

‎2022-03-27 05:32 PM

I was in the middle of a recording when I got the prompt that I have low disk space. When I ended the meeting it said that there were 2 files that needs to be converted. After converting the first one, I can no longer find the second half. Is it really lost or is there a way to recover it?

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IP-Man
Community Champion | Employee
Community Champion | Employee

‎2022-03-28 07:27 AM

@MTE 

 

I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so support team can check back end if there's anything they can do to help retrieve the recordings.

 

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Cheers!
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