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Text/Chat text cursor entry jumps away

PNAWT
Newcomer
Newcomer

When chatting or using the text editor on any function such as renaming, the text cursor jumps away from the text line when a person enters, a hand is raised or any other input to the system. This creates problems in communicating with cohosts and other important text entries. This issue was created after updating several updates ago. This was not always a problem, but it is a serious issue in running a meeting.

4 REPLIES 4

Jameswalter
Contributor I
Contributor I

Sign in to the Zoom web portal.
In the navigation menu, click Settings.
Click the Meeting tab.
Under In Meeting (Basic), click the Meeting chat toggle to enable or disable it. 
If a verification dialog appears, click Enable or Disable to verify the change.

 

 

Regards,
James

temporary1
Newcomer
Newcomer

Hi there,

 

I am having this same problem, but I am a little unclear on the suggested fix.  What should the end state look like?  I am assuming it should be "enable", but that was already the set-up. Could you clarify? 

 

@PNAWT  - did you have a chance to try this yet, and if so, did it work for you?  Thanks!

temporary1
Newcomer
Newcomer

Hi all,

 

I have this question posted to a few different forums and threads, a user on Reddit provided the following to me today.  I tried it and it completely solved the problem for me; hope it does the same for the rest of you.  Best of luck all!

 

Here is an old version of Zoom to roll back to:  https://zoom.us/client/5.13.3.11494/ZoomInstaller.exe?archType=x64. They did suggest I run the "Zoom Clean" process which fully uninstalls zoom. Here is the link to that.

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati...

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

if this issue is specific to a version and not some other reason you would be doing yourself and all Zoom users a service by reporting the issue in a Zoom support ticket so that it can be identified and fixed by Zoom developers.


 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  


Regards