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Suddenly can't screen share Netflix or Amazon Prime

sail1942
Newcomer
Newcomer

Suddenly can't screen share Netflix or Amazon Prime. Using MacBook Air M1

6 REPLIES 6

kjhartma
Community Champion | Customer
Community Champion | Customer

Sounds like it could be HDCP.  Being on a Mac, not sure if there's much you can do.

sail1942
Newcomer
Newcomer

I had the same problem. Go to Chrome (three dots in upper right), Settings, Advanced, System, Turn off "Use hardware acceleration."

 

this worked for me.

Thank you; that worked!... for amazon and I'm sure it will for netflix.  However, it won't work with old-fashioned DVDs.  Any ideas?

you just saved my whole life 🩷🥳

Amara97
Newcomer
Newcomer

It might be because of the DRM protection. You can try to download the videos using a third-party downloader tool like Tunelf, then share the local video files. 

HopperSmith
Newcomer
Newcomer

Apart from disabling hardware acceleration on your browser, you can also customize Zoom settings: 

Settings > Video > Advanced, and disable all options under the "Use hardware acceleration for" section

Screen Share > Advanced and turn off all options under the "Use hardware acceleration for" section.

If there is still a problem, you can use StreamUlt to screen share local Netflix files on your Zoom.