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Sound problems.

Batespaul
Newcomer
Newcomer

My audio has suddenly stopped working. Neithr  the  speaker  nor  the  microphone  are  working.My windows 10 device  managr  tells me both the speakers and the microphone are connected and working.  Any advice as to  what else  I might  try?

2 REPLIES 2

Bri
Moderator
Moderator

Hi @Batespaul! Is this problem still occurring? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

frankzhang
Community Champion | Zoom Employee
Community Champion | Zoom Employee

From the Zoom Application, kindly go to the bottom of the  “Audio Settings“ > Advanced. Set the “Signal processing by Windows audio device drivers” to “Off (Windows - Raw)”.  

 

Update the audio driver from the manufacturer's support site.