cancel
Showing results for 
Search instead for 
Did you mean: 

Sign in screen not showing

valantino
Newcomer
Newcomer

when i go into the zoom app and press sign in the screen is blank and it only gives me the option to switch to default or government users

1 ACCEPTED SOLUTION

RN
Moderator
Moderator

Hey @valantino, mind capturing a screenshot of what you're seeing? Could you try uninstalling and reinstalling the Zoom desktop client to see if that fixes the issue? To uninstall please follow this help article https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom and to install again just go to zoom.us/download, let me know if you're able to sign in afterward 🙂

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

View solution in original post

3 REPLIES 3

RN
Moderator
Moderator

Hey @valantino, mind capturing a screenshot of what you're seeing? Could you try uninstalling and reinstalling the Zoom desktop client to see if that fixes the issue? To uninstall please follow this help article https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom and to install again just go to zoom.us/download, let me know if you're able to sign in afterward 🙂

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

This is what happens. It wont let me uninstall it

Hi - I'm experiencing the same problem on IOS. I've tried deleting and re-installing the app but it is not fixing the problem. This is frustrating because some meetings require a sign in. 

 

Please help! Attached is what I'm seeing.