Sharing a Recording - permission granted but still errors opening (No permission - error200)

Forum|Forum|4 years ago
September 7, 2021
3 replies
5 views

Since upgrading to the latest version of Zoom I can't seem to share cloud recordings with people anymore. When sharing I have made the recordings publicly available, on demand registration is required, they have the password to login in yet they still all receive the message "No permission200". What am I doing wrong?

Bort

Employee

Hi @TinaCgb

I'd suggest checking your recording share settings, as it could be that the recording is set to only be available to internal account users, rather than publicly available:

T

TinaCgbAuthor

Newcomer

Yes already checked the settings to "Publicly" and still no change. Amy other ideas?

Bort

Employee

Hard to say without knowing more info.

Are the users clicking the correct link? Is your profile still licensed?

D

dongd

Newcomer

I have the exact same issue. Did you manage to solve this problem?

T

TinaCgbAuthor

Newcomer

Hi there. Yes did manage to solve in the end. For some reason the Prevent hosts from accessing their cloud recordings setting was enabled on my account (hadn't been like this for previous recordings). You can check this by looking for Account Management > Account Settings > Recording > Prevent hosts from accessing their cloud recordings disable.

To access the settings that say "Locked by Admin", you should always be in the Account Settings and unlock and disable/enable the settings that are needed. Hope that helps