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Shared video freezing while audio plays

NewGrooves
Newcomer
Newcomer

Hello, folks! I frequently share my screen during Zoom calls and play videos from YouTube on my web browser for my Zoom audience.  Periodically, I have an issue where my audience is able to hear the audio from the YouTube share, but the video is frozen. I have installed the most recent Zoom update and I have a very fast internet connection, so those aren't issues. I am using an iMac and I have a RODE Rodecaster Pro audio interface connected, if that information helps in diagnosing this issue. I have also tried restarting my computer, to no avail. This most recent issue seems like it may have begun after I had temporarily signed into another Zoom account from my computer and then gone back to my normal Zoom account. 

1 REPLY 1

FriendlyWebDr
Explorer
Explorer

I have the same problem, the only difference is a have small vid clips on my desktop that I share during a presentation, and sometimes they work fine, and other times they freeze. The unpredictability and unreliability create

much anxiety.