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Screen sharing

Mary1303
Newcomer
Newcomer

‎2024-06-13 06:01 AM - last edited on ‎2024-08-27 02:47 PM by Community Moderator | Employee

Recently when I screen share I get the message 'your screen is loading' but it doesn't' load!! I am trying to share a questionnaire with a participant, but they can't see it, and we wait but nothing happens. This is very frustrating. Can anyone help, please ?

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ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

‎2024-06-14 01:14 PM

hi @Mary1303 

Screen sharing is quite power intensive and sometimes there is lots of 'stuff' going on and it can not get windows or maybe mac os to react. I just stop and try again.
Lower-powered PC's will have the most trouble
all the best


John

Mary1303
Newcomer
Newcomer
In response to ExpertswhoJohn

‎2024-06-14 05:17 PM

Many thanks John, I wouldn't have known that. It's a bit of a pain though!! And not always convenient, time-wise, to come out and go in again. But helpful to know that could be the issue. 

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