Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionThe Zoom Community has won the Best Customer Support Community award!
Celebrate with us2023-09-01 07:30 AM - edited 2023-09-01 08:43 AM
Hello.
We had a large conference call yesterday via our paid Zoom account. Meeting was set to "Auto Record" and to "Cloud".
Here's what happened:
When accessing the cloud recording I do the following:
-log into my account on Zoom.US.
-Click "My account"
-Click "Recordings"
-A recording for the meeting is here, but is only 48 seconds in length. The longer recording is not there
When accessing local recording on the host's Mac:
-Mac: /Users/[Username]/Documents/Zoom
-Folder is empty
The recorded meeting needs to be shared with dozens of corporate investors. We have tens of millions of dollars on the line if they can't see the recording.
Assistance is greatly appreciated.
2023-09-01 08:13 AM - edited 2023-09-01 08:44 AM
.
2023-09-01 09:40 AM - edited 2023-09-01 09:41 AM
Hello,
I suggest you submit a ticket with Zoom support if you are able (https://support.zoom.us/hc/en-us/requests/new)
Regards
If my reply helped, don't forget to click the accept as solution button!