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Recording frame size

ATaylor81
Newcomer
Newcomer

😡 😤 Alright! Where are my tech people? I have a question about making recordings on my paid Zoom Acct. I use a decent 1080p HD webcam along with my cellphone as a top view camera during recordings. Sometimes I make a video and it comes out at a frame size of 640p x 360p and sometimes, I’ll record EXACTLY the same thing the same way and it’ll record at 1280p x 720p. The smaller resolution translates to a very grainy video quality when made full screen! PLEASE! Can SOMEONE out there tell me why this happens?!?!?

4 REPLIES 4

EddiePAEK
Community Champion | Zoom Employee
Community Champion | Zoom Employee

I’ve reviewed this chart many times and have done ALL of the things it says I need but sometimes with back to back identical recordings, I get 2 different resolution sizes. It doesn’t make sense!

EddiePAEK
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @ATaylor81 

If you want to get the answer, why don't you contact Zoom Technical support. I guess that Zoom Support will help you. 

https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

Chatbot: chatbot
Web Ticket: Web Ticket Request.
Phone: See above the link

 

Cheers!

casper
Newcomer
Newcomer

I have the same issue, really weird. I will contact Zoom.