cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Recent Zoom Desktop Update Removed All Microsoft Outlook Contacts

zoom-zoom-zoom
Newcomer
Newcomer

Until today I could go to the Zoom desktop app (Windows), start typing a contact to invite and it would pop up their contact within my Zoom, which I could click to auto-fill the invitee info.  These contacts came from my Outlook email.  After a recent update, I can no longer do this.  All of my Outlook contacts are gone from Zoom.

 

I tried to reconnect my Zoom account to my Microsoft account.  I followed the instructions in this article:
https://support.zoom.us/hc/en-us/articles/360000488243-Using-calendar-and-contacts-integration

 

However I get an error when trying to log in with my Office 365 personal account.  It says you need to use a business account (see attached).  Why?

 

I have never had an issue with this before.  How do I get Zoom to connect to Microsoft?  I pay for Office 365 so I don't understand why I can't integrate just because it's not a business account.

1 REPLY 1

FRPLLC1000
Newcomer
Newcomer

I am having the very same problem.  Just started today.  I had a note to update my password and after doing so, I cannot connect with Exchange Outlook and must manually cut and paste my invites through Outlook which is annoying