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Newcomer
February 16, 2022
Solved

Previous recorded meetings

  • February 16, 2022
  • 1 reply
  • 2 views

Hello I paid a subscription and it cancelled is there anyway to get previous recorded meetings that were on zoom cloud . I logged in and don’t see them 

    Best answer by Bort

    You have to have a license assigned to your profile to access any cloud recordings. If you downgrade to a basic account, the recordings will still be stored in the cloud, but you will not have access to them until you subscribe again. 

    Update: 
    As of February 27, 2023, this logic has changed. Going forward, if you downgrade your account down to a Basic (free) account, Zoom will retain your cloud recordings for 30 days before they are permanently deleted. If you upgrade your account before that 30-day period is over, your cloud recordings will still be available in your account.

    1 reply

    Bort
    Employee
    BortAnswer
    Employee
    February 16, 2022

    You have to have a license assigned to your profile to access any cloud recordings. If you downgrade to a basic account, the recordings will still be stored in the cloud, but you will not have access to them until you subscribe again. 

    Update: 
    As of February 27, 2023, this logic has changed. Going forward, if you downgrade your account down to a Basic (free) account, Zoom will retain your cloud recordings for 30 days before they are permanently deleted. If you upgrade your account before that 30-day period is over, your cloud recordings will still be available in your account.

    Sol78Author
    Newcomer
    February 16, 2022

    Thank you. I paid for subscription again and they were still there.