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Not able to received the activation email

maharjansumit
Newcomer
Newcomer

Hi Zoom Support, 

 

I had sent the invitation to the users below, but they have not received the invitation email for the zoom. Would you please check if those emails were on the bounce back rule or black listed?
***********,
***********,
***********,
***********

2 REPLIES 2

HappyZoom
Zoom Employee
Zoom Employee

I would suggest that you submit a ticket to Zoom Support at https://support.zoom.us/hc/en-us/requests/new   Thanks!

RN
Moderator
Moderator

Hey @maharjansumit please refer to the Knowledge Base Article on Not receiving emails from Zoom, please read over all details.

 

After you've checked IP addresses and spam filters, and confirm that users still aren't receiving activation emails, you can submit a request to Zoom Support to check if the email address is on a bounce list.

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Zoom Community Moderator
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