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My ZOOM app on my desktop is not working

TarynSydow
Newcomer
Newcomer

I just did the latest update on my MAC last night and now my desktop app is no longer working. When I click on it, it just has a question mark move over it. I can still access all my meetings when I login to the web browser but the ZOOM.US app doesn't work an

8 REPLIES 8

Rupert
Community Champion | Customer
Community Champion | Customer

Did you do a macOS update, or a Zoom app update?

ZOOM update

 

Rupert
Community Champion | Customer
Community Champion | Customer

I would try a full uninstall and reinstall of Zoom.

 

What version of macOS do you have?

10.15 Catalina

That sounds scary

Hi @TarynSydow, the same thing happened to me before. I restarted my computer, and the app was working fine afterward. If that doesn't help, I would try @Rupert's suggestion of uninstalling and reinstalling the Zoom app. It may sound scary, but it usually helps 🙂


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

I have windows PC and it wont even let me uninstall the app. 

Back ground not working