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Missing Mp4 Recorded File, Other Meetings and Files Went Fine!

MegHartley
Newcomer
Newcomer

Hello all! I'm pretty frustrated because I recorded three meetings the same way, but the Mp4 (video) file is missing for one of them, both in the browser portal and the app. Anyone know how I can retrieve it??

 

Thank you,

Meg

2 REPLIES 2

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @MegHartley

 

Did you record the meeting to the cloud or locally? It appears as locally per your screen grabs? 

 

Thanks, 

Brandon


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

Thank you, but locally, unfortunately. Have you ever had an mpa appear in the file instead of mp4?

 

Thanks again!