Missing Gallery View File

[bmcmasters]

I recorded a zoom meeting to the cloud. All the settings were correct so I would have a gallery view file. I've done this multiple times. The meeting before had three files. The meeting after had three files. This meeting had only two files and the gallery view was missing. I need this to submit to a board for certification.
I've checked the Trash on the web portal.
Is there a chance that it was an error or glitch on the Zoom side? 
I've upgraded my account so that I can use the Live Chat support feature, but it doesn't recognize that I've upgraded and won't allow me to use this feature.
Aaargh!