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Explorer
Jul 21, 2022 2:12 PM UTC
Question

Microphone works in "Settings" test, but not in meeting

I'm a newbie. I installed Zoom (on my Mac).

 

Under Settings, my microphone works fine. However when I launch a test meeting, the microphone does not work.

 

Any ideas??

    27 replies

    Newcomer
    Feb 8, 2023 5:56 PM UTC

    I know it isn't helpful to the person posting but I am having the same issue.  I have confirmed privacy settings are correct.  I have attempted each microphone in the settings works.  I am completely stumped.  The lack of any response from Zoom is very frustrating.  

     

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    Newcomer
    Mar 17, 2023 11:43 PM UTC

    Has anyone else been able to solve this?

     

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    Newcomer
    May 31, 2023 6:14 PM UTC

    I fixed this by just unplugging said microphone/Camera and plugging it back in.

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    Newcomer
    Jun 29, 2023 8:17 PM UTC

    Hello,

     

    Please tell me there is a solution to this....

     

    this affects me on a daily basis with my business activities being disrupted

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    Newcomer
    Jun 29, 2023 10:08 PM UTC

    The only "solution" that works for me is to plug a different mic into the audio card and just not use the usb mic that comes with my webcam (even though that usb webcam mic works fine in 'settings').

     

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    Newcomer
    Jul 20, 2023 1:13 PM UTC

    I also have the same problem. I changed to MacBook Pro 13-inch, Ventura 13.4.1 from MacBook Air. It was working everything fine including all speakers, headsets. Teams works, Facetime works, WhatsApp works... Only Zoom is testing and it seems to be working but once the meeting starts the audio on both sides does not work. Apple Support went with me through all the steps and told me I should contact Zoom support. Zoom support is not reachable on the phone and not able to respond to the tickets...... I should ask the community..... What a mess..... I installed and deleted Zoom several times and followed every good meant advices on troubleshooting.. on the mobile it works but it will not help me, if I can't not read the shared documents during the Zoom's meeting. Can't really help here????

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    Newcomer
    Aug 18, 2023 3:54 PM UTC

    @608130 

    Are you just ignoring this problem altogether?

    This has caused persistent issues with virtual communication in our company and we will need to look at alternative solutions if it is not being worked on

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    Newcomer
    Feb 27, 2024 4:59 PM UTC

    Hi - has this been solved? It's very frustrating isn't it? I bought a brand new microphone just for my zoom meetings

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    Newcomer
    Sep 10, 2023 4:52 AM UTC

    I had the same problem and needed to make my new microphone the default microphone on my laptop. Here is the link that showed me how. Good luck!

    https://www.drivereasy.com/knowledge/zoom-microphone-not-working-solved/#fix1

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    Newcomer
    Mar 7, 2024 3:59 AM UTC

    and for me, the issue was Windows had the input level of the mic set too low (28). I boosted the level to 100, and that fixed the problem everyone had with distortion. 

     

    What gets me is, the mic sounded fine in the Zoom mic check. Anyway, it's much better now.

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    Newcomer
    Feb 14, 2025 8:23 PM UTC

    In case anyone is still running into this problem, here is what fixed it for me.

    • In Zoom, go to settings
    • Click audio
    • Click advanced at the bottom
    • Turn OFF "signal processing by Windows audio device drivers"
    • I also turned off "Windows system audio enhancements" just in case, not sure if that made a difference
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