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2023-12-19 11:01 AM
I am a Pro user but when I was on a meeting that was scheduled for one hour, a countdown timer popped up letting us know it would finish at 40 minutes. Does anybody know why this is happening?
2023-12-20 03:53 AM
Hello. Regarding the meeting with the 40-minute countdown timer - was this a meeting that you were hosting with your Pro account? Is there any chance someone with a Zoom Basic account was hosting, and you joined their meeting?
If you were the host and it was your meeting, do you have two Zoom accounts? I do have two Zoom accounts for testing. I have a Pro and a Basic account. I'm asking just in case you were hosting but did the meeting with a Basic account.
Testing - If someone were hosting with a Basic account, that would be the answer. If you know if was your meeting with your Pro account, I would launch the Zoom app and start another meeting. You can open your profile in a meeting. Some users don't know you can do that, but it is a handy feature. I detailed the four steps in the screenshot below with numbers.
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Thank you!