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Meeting : SAP is Receiving Single record from Zoom when user joined multiple times for same session

harikrishna
Newcomer
Newcomer

Hi All,

 

We have a scenario. A User connected 2 times for the same zoom meeting session ( First time joined for 4 mins and dropped from the session then connected and available in the session for 5 minutes )  but SAP is receiving only one record ( Latest record with 5 mins ) .

 

Is this possible to ZOOM to combine both records and send to SAP as single record( 9 minutes which 4 +5 ) if user join multiple times for the same session.


Thanks,

Hari

1 ACCEPTED SOLUTION

RN
Moderator
Moderator

Hey @harikrishna, when an attendee leaves and rejoins the meeting again, that will create a duplicate of their names in the Attendee Report. This is what I believe you're experiencing, however, you can compare this by reviewing the Join Time, Leave Time & Leave Reason columns in the attendee report.

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Zoom Community Moderator
he/him/his

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View solution in original post

1 REPLY 1

RN
Moderator
Moderator

Hey @harikrishna, when an attendee leaves and rejoins the meeting again, that will create a duplicate of their names in the Attendee Report. This is what I believe you're experiencing, however, you can compare this by reviewing the Join Time, Leave Time & Leave Reason columns in the attendee report.

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!