Incoming Calls Being Deleted

[SusanKitchen]

I receive Zoom calls on a Basic FREE account.  Many times when the Zoom call comes in and I don't answer it.... it shows that the call was Deleted and not just unanswered.  Is there a reason why this would be happening and how I can prevent this from happening in the future so the other party isn't thinking I am denying calls.  Thank you in advance.