Immersive View : Some participants shown as their Camera Off

Forum|Forum|3 years ago
October 15, 2022
6 replies
104 views

I am Zoom Host and use Immersive View from my computer. The problem faced is that in some devices, some participants shown as their Camera turned off (which actually not) since in my computer see all participants' camera turned on i.e. in android phone Vivo X70 Pro see all participants' face same as computer, but android tablet Huawei Mediapad M6 not (some participants as Camera off). Other participants face the same problem in some devices too.

Is this issue related to device specification? Or is there anyway to fix this?

Z

ZOT

Community Champion | Employee

Hi Sarapop

The use of Immersive View is OS version dependent.

https://support.zoom.us/hc/en-us/articles/360060220511-Immersive-View

===

Prerequisites
Zoom desktop client
Windows version 5.6.3 or higher
macOS version 5.6.3 or higher
Zoom mobile app
Android version 5.6.3 or higher
iOS version 5.6.3 or higher
For macOS: OS version 10.13.3 (High Sierra) and above

===

S

SorapopAuthor

Explorer

Thanks for your reply. But devices as mentioned already install Zoom latest version 5.12.2.9059.

Z

ZOT

Community Champion | Employee

- Vivo X70 Pro : Android 12, Immersive View working fine

- Huawei Mediapad M6 : Android 10, in Immersive View some users shown as camera closed

Our internal info says that Virtual Background system requirements are needed for the immersive view.

Could you please check the below requirements?

===

Android

Zoom mobile app, version 5.3.0 or higher
Android 8.0 or higher
arm64 processor
- 8 cores or higher
3GB or higher RAM
GPU
- Qualcomm Adreno:
  - 540 (Snapdragon 835 / Snapdragon SDM835), or higher than 615 (QCS605 or Snapdragon SDM710)
- Mali:
  - G series with version G72 or later
  - CPU must be later than Exynos 9810, Exynos 990, Kirin 980, or Dimensity 1000.
Only the following phone manufacturers are supported:
- Google
- OnePlus
- Oppo
- Redmi
- Samsung
- Vivo
- Xiaomi
- Huawei