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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

I purchased pro plan but my account is stil on the free one.

rayane0408
Newcomer
Newcomer

‎2023-10-28 07:45 AM

I signed the pro plan on October 23, 2023 and until today I'm on the free plan, and I am not able to contact the support because there's no how to contact them. I am disappointed. 

Any suggestions?

 

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1 REPLY 1

Vinnie
Community Champion | Customer
Community Champion | Customer

‎2023-10-28 09:01 AM

Hello @rayane0408 

Buying the license doesn't allocate the license to any user automatically: You have to go to your portal and assign it (to yourself in this case).

Follow below easy instructions depicted in the Zoom Document:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses#h_01GZCBPA9Y904KSEW5T... 

 

I hope it helps, and let me know if this resolves your enquiry.

 

Vinnie

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