I can't log in through the app - but I can on the web-based version

[AnnaBanana1]

I'm trying to get some support with this - I can log into my Workplace Pro account fine on the web, but not through the app. How can I get some help with this please?

[MGSR]

Hello @AnnaBanana1,

Welcome to the Zoom Community! We're excited to have you here.

Could you please let me know which device and operating system you’re using to log in?

[MGSR]

Hello @AnnaBanana1,

I just want to follow up regarding your concern. 

Please let us know if you have resolved this or if you need further assistance.