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Zoom AI Companion2021-08-12 09:33 PM - edited 2021-08-12 10:03 PM
I have uninstalled both the camera option (Snap & Xpression) but they still show in the drop-down list. Does anyone have info on how to remove these cameras from the drop-down list? #curious
Refer the attached image for more detail.
Solved! Go to Solution.
2021-08-17 10:37 PM
Hello,
In this case, maybe the cameras did not uninstall successfully. If you are using mac, can you please please check below file path to see if the cameras are there: /Library/CoreMediaIO/Plug-Ins/DAL
2021-08-12 09:44 PM
Hello ,
After you have uninstalled these two cameras, have you tried to sign out and re-sign in?
2021-08-12 10:04 PM
Yes, I have even uninstalled the Zoom app & reinstalled it, didn't work.
2021-08-13 08:23 AM
Hi @shahbaz63 ,
After uninstalling those virtual cameras, have you restarted your computer? Often those devices are not fully removed from the system until a restart has been done.
2021-08-13 11:40 PM
Yes, that didn't work.
2021-08-17 10:37 PM
Hello,
In this case, maybe the cameras did not uninstall successfully. If you are using mac, can you please please check below file path to see if the cameras are there: /Library/CoreMediaIO/Plug-Ins/DAL
2021-08-18 02:51 AM
Thank you, Iris - it worked.
2021-10-16 11:42 PM
2021-12-22 12:47 AM
Thanks, this was very helpful. It worked.
2022-01-17 07:31 PM
Hi, can you please tell me where to type in the path that you mentioned? I'm using a Mac. Thank you.
2022-01-17 11:15 PM
Hello, please refer to my screen shot. I hope this will help you. Thank you.
2022-01-18 08:10 AM
Boom! That totally worked! Thank you so much!
2022-07-28 07:14 AM
Thank you that was a good suggestion.
2022-04-30 03:35 AM
/Library/CoreMediaIO/Plug-Ins/DAL,都删除,卸应用,安装,有效 谢谢你
2022-12-04 11:56 AM
Could you provide a solution on Mac BigSur OS? the path is not available using this method. I thank you in advance for your continued support,
2023-06-20 03:28 PM
Hi, I'm using Mac and Ventura. I tried going to this folder, and I know how to get to the /Library, but there is no CoreMediaIO folder in the /Library. Would you please provide a solution for this situation? Thanks.
2023-08-28 01:06 PM
I can't say anything about the folder you were addressing, but my problem was fixed after going through all the folder paths mentioned in the article here: https://www.pcmag.com/how-to/uninstall-delete-apps-from-mac
~/Library/Application Support
~/Library/Application Support/CrashReporter
~/Library/Caches
~/Library/Containers
~/Library/Cookies
~/Library/Internet Plug-Ins
~/Library/Logs
~/Library/Preferences
~/Library/Saved Application State
/Library/Caches
2023-06-26 12:03 PM - edited 2023-08-28 01:11 PM
I tried the same. I have uninstalled the software, restarted my Mac, uninstalled/reinstalled Zoom and the uninstalled camera still shows up. I even cleaned my PRAM.
😅BUT THEN THIS HELPED:
UPDATE 8/28/2023:
Was able to resolve the issue by removing it from local caches and other areas: https://www.pcmag.com/how-to/uninstall-delete-apps-from-mac
Found file traces in those folders that did not show up during the uninstallation nor were they picked up by CleanMyMac's uninstaller or search for keywords.
Problem solved.
2024-02-09 01:40 PM
Hello Iris,
How do I remove virtual cameras like VMix and OBS from a Windows PC? Thanks.
2022-06-03 09:58 PM
my caM IS not working
😭
post and done is still not working help meeeeeeeeeeeeeeeeeeeeeeee!!!!!!!!!!!!!!!!!!!!!!!!!!111
2022-09-01 06:30 AM
Is there a similar solution for windows users?
2023-01-30 10:01 AM
This question has been asked several times and not answered. I am a windows user. What can I do to remove a camera? I use the Canon webcam utility and I cannot remove an older version from Zoom. It keeps showing up as one of my cameras and I believe it may be blocking the new version. It keeps showing up as the default choice for a camera.
2023-08-28 11:14 AM
Was there any solution to this exact problem for Windows OS? I am trying to get rid of a beta version of a Canon DLSR utility (EOS Webcam Utility Beta) and remove one of two OBS cameras.
2023-10-12 09:06 AM
For OBS at least I saw that there's a bat file you can run in the obs-studio folder to uninstall (likely will need to run as admin). Here's the full path that i see in my windows install of OBS: C:\Program Files\obs-studio\data\obs-plugins\win-dshow\virtualcam-uninstall.bat