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How to open desktop zoom when there is an error message - mac

isale
Newcomer
Newcomer

‎2024-10-08 11:27 AM

I cant open the downloaded zoom desktop application. I have a mac with the OS Ventura. Every time I try to install it it stops at the last point saying I need to contact help center. And when I try to submit a request Zoom says my email is not associated to an account, although I am logged in. Can anyone help me? 

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YaBoiB
Community Champion | Employee
Community Champion | Employee

‎2024-10-08 12:59 PM

Hello @isale, 

 First off, I would say that you should probably upgrade to Sequoia, I have been on this Mac OS for some time now and it is great. Secondly, you can try this solution and see if it works for you. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058029

 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?
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