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Hosting Problems

delceceil
Newcomer
Newcomer

I recently updated and since then when I'm hosting a meeting on our group's account about 50-55 minutes in I  lose all my controls, cant see participant names on those who have their video on, cant see names or anything on those who have video off (they just appear as a black square) cant send or receive chat, cant see names of participants listed under participants button, can't even exit the meeting as that control is gone. I have uninstalled and reinstalled zoom, same thing. This does NOT happen when I'm just a participant and not the host! any ideas?? This recurring meeting is not scheduled in my account but our group's account. I am running Windows 10 Version 21H1for x64-based Systems

2 REPLIES 2

CarlaA
Moderator
Moderator

Hi @delceceil!

 

I know it has been a while since you initially posted, I apologize for the delay. Are you still having this issue?

If so, I'd love to help you get it resolved. 

 

Zoom Moderator

-CA


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

The problem disappeared when I quit turning on live transcript when hosting. Is there something else I should do?