Headphone not enabling stereo mode | Community
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R
Newcomer
rodrigods
Newcomer
February 3, 2022
Question

Headphone not enabling stereo mode

  • February 3, 2022
  • 1 reply
  • 1 view

Am I able to use the stereo mode of the headphones? Is really a poor quality on hands-free option.

 

I already checked the option "Original sound" and all these options talked about here in the community.

 

I have weekly meetings and I need to use the earphones, but the quality is really not good. 

 

Can someone help me?

 

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    May 23, 2022

    Hi @rodrigods audio issues can be a few things. Sometimes, the issue is with your sound driver itself (external resource)

     

    Check your input/outputs when selecting a microphone in meetings or in the Zoom meeting client settings. Check if the Zoom app doesn’t have permission to use your microphone.

     

    Within your Zoom audio settings by checking, the “Show in-meeting option to enable original sound”, you will see a new Turn original sound on/off option within the meeting. Here's more info on original sound for improving your audio quality

     

    Lastly, try updating your Zoom client? Or you can uninstall and reinstall.

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