cancel
Showing results for 
Search instead for 
Did you mean: 

HELP! My Zoom app says it isn't able to connect to the internet

atiquack
Newcomer
Newcomer

Hi, as the title as said, everytime I try to launch Zoom, it says it can't connect to the internet. I am pretty sure there is nothing wrong with my internet as I am able to browse google chrome as per normal. I tried updating my drivers and tried reinstalling Zoom to no avail.

 

My version of Zoom is Zoom Workspace for desktop.

 

The exact error is 'It looks like we are unable to connect. Please check your network connection and try again'

 

Please help me ASAP as I am using my Zoom for my university work. Thank you in advance everyone.

 

 

2 REPLIES 2

spacecoastlori
Newcomer
Newcomer

Same issue here. I have uninstalled and reinstalled and I have complete Internet connection. 

MGSR
Moderator
Moderator

I'm sorry if my response it late but welcome to the Zoom Community @atiquack! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

The bandwidth used by Zoom will be optimized for the best experience based on the participant‘s’ network. It will automatically adjust for 3/4/5G, WiFi, or wired networks.

Recommended bandwidth for meetings and webinar panelists:

  • For 1:1 video calling:
    • For high-quality video: 600kbps (up/down)
    • For 720p HD video: 1.2Mbps (up/down)
    • For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
  • For group video calling:
    • For high-quality video: 1.0 Mbps/600kbps (up/down)
    • For 720p HD video: 2.6Mbps/1.8Mbps (up/down)
    • For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
    • For gallery view receiving: 2.0Mbps (25 views), 4.0Mbps (49 views)
  • For screen sharing only (no video thumbnail): 50-75kbps
  • For screen sharing with video thumbnail: 50-150kbps
  • For audio VoiP: 60-80kbps
  • For Zoom Phone: 60-100kbps

Recommended bandwidth for webinar attendees:

  • For panelists video on:
    • ~600kbps (down) for high-quality video
    • ~1.2-1.8Mbps (down) for 720p HD video
    • ~2-3Mbps (down) for 1080p HD video
  • For screen sharing only (no video thumbnail): 50-75kbps (down)
  • For screen sharing with video thumbnail: 50-150kbps (down)
  • For audio VoiP: 60-80kbps (down)

You may also check the system requirements in this article