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Grey Box over Sharing Screen

EAmon
Newcomer
Newcomer
Troubleshooting zoom - wondering if anyone else has experienced the issue where when sharing screen, your chat box/ zoom tool bar shows up as a grey box over the screen for participants - and how to avoid this but still be able to maintain chat ?
3 REPLIES 3

Bitcoin_Shaman
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hey EAmon thanks for reaching out!!

 

I've had similar experiences to this when I wasn't fully sharing my screen i.e. only sharing certain applications. 

 

Let me know if this helps!

 

Thanks!

FriendlyWebDr
Explorer
Explorer

Someone said to turn off the  "optimize video" selection that appears when you open screen share. I haven't tried it yet but hope it works because those gray bars are terrible!

Quwenisha1
Newcomer
Newcomer

SOLUTIONS FOUND: Its actually a security feature on zoom so that nothing is shown that you don't want, there is a way to make that feature blend in with the background. It solved the problem for me, video attached below.

 

https://youtu.be/OQpR56a3pi0