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Gallery not showing when screen sharing using dual monitors

Erin_Ruff
Newcomer
Newcomer

I have dual monitors enabled and I host a lot of meetings that I need to screen share. Since the recent update that added AI features, I cannot see the gallery view when I'm screen sharing.  The first screen that should have the gallery changes to just the screen share tool bar.  This started happening after the most recent major update in late March that changed the look and feel and integrated more AI.  

 

8 REPLIES 8

storyhub
Community Champion | Customer
Community Champion | Customer

On the toolbar or in the more menu click "Show Meeting" then select Gallery. So now you can place the gallery window where ever you choose and you can place the toolbar on a different screen from the Gallery window allowing the gallery window to be full screen on a larger screen located further away from the computer while the toolbar is on the screen in front of you.

Erin_Ruff
Newcomer
Newcomer

I don't see "show meeting" on any toolbar.  I've looked at the "more" both during an active meeting and in my desktop client when I'm not in a meeting, and I don't see it there, either.  I've also looked on a browser at zoom.us and there isn't a "show meeting" or a "more". What am I missing?  

 

Zoom Client Toolbar.jpg

mikea0589
Newcomer
Newcomer

I have the same problem. I used to be able to put Gallery on a second monitor. Now they are tabbed together with screen share in the same window and I can't separate. I need screen share and gallery on different monitors for our conference room setup.

CarlaA
Moderator
Moderator

Hi @Erin_Ruff thank you for your contribution to the Zoom Community!

 

Can you confirm if you see this button on the toolbar or a minimized small window on the monitor not being shared? If so, you can either click on the Show Meeting icon or Maximize that window to see the gallery view.

Screenshot 2024-07-12 at 3.18.42 PM.png

 

@mikea0589 do you currently have dual monitors enabled

 

Keep me updated!~


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

No, there is no "show meeting" there.  Screenshot attached 

 

Hi @Erin_Ruff, can you update your Zoom app to the latest version? 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

I don't show any updates when I try.  I'm on 6.1.41705. Is that the latest?