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Failure to Convert Recording

BESinSC
Newcomer
Newcomer

Hello, I've been using zoom and recording my meetings for almost a year without any problems.  The last two meetings that I have recorded I have received this message, "Failed to Convert Recording:  There is another recording conversion in progress, please convert this recording later in Meetings>Recorded."  I went back to where my meeting recordings are filed -- I have a "double_click_to convert_01" and "double_click_to convert_02".  When I double click I get the above message.  There is no recording that is still in progress -- or shouldn't be --  meeting one with failed recording was on Wednesday and meeting two with failed recorded was on Thursday. -- plenty of time to have completed the first recording.  Please advise.

2 REPLIES 2

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@BESinSC 

Here's some useful KB article for troubleshooting failed conversions >> Troubleshooting local recording issues .

 

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Cheers!

maurishuler
Newcomer
Newcomer

I've had the same problem: 

I recorded a meeting but the file will not convert. At first it said not enough disk space. So I deleted a bunch of files and updated my operating system overnight. Now I have just the one file:

double_click_to_convert_01. 2.zoom and it starts to convert then I get a pop-up box that says:

FAILED TO CONVERT RECORDING

Cannot find the files to convert.

Please make sure the following files are in the recording folder, then convert your recording by double-clicking on the file.

double_click_to_convert_01.zoom

double_click_to_convert_02.zoom

 

I do not have two files... only one : double_click_to_convert_01. 2.zoom