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External webcam causes freezing, and then never loads (doesn't crash zoom, but doesn't work)

persimmon444
Newcomer
Newcomer

‎2024-10-24 08:44 AM

My issue is as follows:

 

I am on an Apple M2 Macbook Pro, with Ventura 13.3.1 (a).

 

I have a separate webcam that is attached via USB. The camera clearly works when using photobooth, and Zoom recognizes it. However, when I try to select it on Zoom, the program will briefly freeze, and then the camera will simply not load. If I had the webcam video running, it will freeze on the screen. I have updated to the most recent version of Zoom, and have restarted my computer. What should I do?

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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-10-24 11:07 AM

Hello @persimmon444,

Welcome to the Zoom Community! We're glad to have you here.

Kindly check this article for troubleshooting camera issues during a meeting.

Please let us know if you need further assistance.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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