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Error/Status code 401

RobertG1
Newcomer
Newcomer

Has anyone out there received the following message: Request failed with status code 401?

 

I've set up dozens of meeting without this message but all of a sudden I can't set up a meeting.  Any ideas?

7 REPLIES 7

Theresak
Newcomer
Newcomer

I have had the same thing happen today - how did you resolve the situation? 

RobertG1
Newcomer
Newcomer

Someone at Zoom saw the post and resolved the situation.  Nothing I did to my machine or anything like that.

Theresak
Newcomer
Newcomer

OK - thanks... guess I'll create a new post now and hope they see it?? Did they notify you that it was resolved or did it just start working for you? 

 

CarlaA
Moderator
Moderator

Hi everyone! This issue should now be resolved. If you are still experiencing this issue, please sign out of Zoom, reboot the device, and sign back in.

 

Thank you for coming to the community and alerting us of the error code!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

Hi - I did all of the above and I still am getting the error - any other thoughts? I have now missed two meetings today because of this.... 

Hi @Theresak,

 

Would you be able to try the troubleshooting steps outlined here: Zoom error code 401 

 

Let me know if any of these steps help!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

RobertG1
Newcomer
Newcomer

I think I received a notification that it was resolved. But I don't 100% recall.