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Error Failed To Connect To Zoom Services when connecting zoom to facebook LIVE

AnnaT
Newcomer
Newcomer

Hi everyone,


I have followed the great video instructions of how to connect Zoom to Facebook since the change in April . I have also changed in Advanced Meeting Settings the custom streaming button to be locked.

 

Even with doing these things I keep getting a red Error message pop up in zoom when I'm in my personal meeting room trying to go live in Facebook saying: Error Failed To Connect TO Zoom Services, basically meaning I can't stream into my groups.

 

Does anyone have any further solutions or work arounds I can try? 

 

Many thanks,

Anna 

1 ACCEPTED SOLUTION

ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

Facebook is making it harder to do Facebook lives.
They have stopped all going live into groups.
They are also making more limitations

About Facebook Live

There are three ways to broadcast live video on Facebook:

You can go live from a Page or profile and invite your friends and followers to go live with you. Live videos can be shared to groups or live events that you create.

Our policies for going live on Facebook are changing to align with industry standards. To ensure that Live continues to be a helpful tool, starting on 10 June 2024, your account must meet these requirements before you can go live:

  • Your account must be at least 60 days old.
  • Your Page or professional profile must have at least 100 followers.
  • To go live from a Page, you need to have Facebook access or task access to create content.

 

https://www.facebook.com/business/help/216491699144904?id=1123223941353904

View solution in original post

7 REPLIES 7

TeaganEdrich
Newcomer
Newcomer

Following! We have the same error occurring too 

Did you find a solution as I am having same issue

 

MGSR
Moderator
Moderator

I am having same issue and have followed all the suggestions - can you help

 

Fmather1
New Member
New Member

Did you find a solution as I am having same issue

ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

Facebook is making it harder to do Facebook lives.
They have stopped all going live into groups.
They are also making more limitations

About Facebook Live

There are three ways to broadcast live video on Facebook:

You can go live from a Page or profile and invite your friends and followers to go live with you. Live videos can be shared to groups or live events that you create.

Our policies for going live on Facebook are changing to align with industry standards. To ensure that Live continues to be a helpful tool, starting on 10 June 2024, your account must meet these requirements before you can go live:

  • Your account must be at least 60 days old.
  • Your Page or professional profile must have at least 100 followers.
  • To go live from a Page, you need to have Facebook access or task access to create content.

 

https://www.facebook.com/business/help/216491699144904?id=1123223941353904

Hi, this has not solved the issue as I have followed all the steps for live streaming and it still comes up with this error