Different view modes freezing during a meeting

[MeatWolf]

Hi there, I've got this kind of issue. When I switch between gallery, speaker and standard modes in a video meeting, two of them randomly freeze and become unresponsive. I can still use the third one but I can't even predict which. Tried unchecking all the hardware acceleration modes boxes, tried reinstalling, installing 32 bit instead of 64, doesn't work.

I'm using a PC, video card is NVIDIA GeForce RTX 2060 SUPER VENTUS, Win 10 Pro 64, Zoom version is 5.15.6 (19959).

[Timo0504]

Me too,  in Speaker view, old speaker is frozen, while in gallery view same participant is live.   Got Windows 11 laptop, have NVIDIA graphics card like MeatWolf

[MeatWolf]

Solved the issue. Video -- Settings -- Advanced -- Visual data from Auto to Direct3D11

[UtkarshPatil]

I am also having same issue. But it is not getting solved using your solution. Kindly provide whether still your meetings running smoothly using the solution you provided or you have tried any other

[laxmmilinda]

Have you found a solution to this problem.  I am having the same problem and it has only started fairly recently.

[MGSR]

Welcome to the Zoom Community, @laxmmilinda! Kindly try reinstalling or updating your Zoom app to the latest version. Let us know if this helps or if you need further assistance.