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Collaboration server handshake failed - help please

testingtesting9
Newcomer
Newcomer

‎2025-01-11 09:17 AM

s-code-e0acfcf0f6-1736279095710

 

Hi, I'm trying to troubleshoot this for a friend

 

They are using an acer spin chromebook

 

Whenever they connect to zoom via browser or zoom play store app, they get the above error when other users create a whiteboard (Collaboration server handshake failed)

 

The popup for the error has a "dashboard" hypertext link in blue but this link doesn't open anything

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