Cloud storage is full and need to delete, but cannot find previous cloud recordings

[spjob]

Cloud storage is full (7.67 GB used out of 5 GB)

I would like to delete previous recordings to make space.

However, I cannot find any previous cloud recording both in management page and recording page...

How can I resolve this situation?

[Firas_ghobber]

Hello,

It seems you may not have the necessary permissions to access the recording. Please check the recording configuration and your member role.

Reference : Managing and sharing cloud recordings (zoom.com)

If you find the response helpful, please mark it as a solution.

Best regards,

Firas

[spjob]

Hello, 

I am an account user, and I automatically have the right to view and edit. However, I still cannot see any recordings yet. 

Also, how can I attach file to this message as you did? I wanted to send the image of captured setting page, but could not find the way to attach the file here.

[Firas_ghobber]

Hello,

Please share your email address so I can send an invitation via Zoom Team Chat.

Best regards,

Firas