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Cloud recording lost due to subscription expired

TrungNguyen
Newcomer
Newcomer

The cloud recording disappeared due to my plan was expired.

 

How could i recover these file? If I renew my subscription, Could i have it back?

 

Many thanks

4 REPLIES 4

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Yes, if you renew your subscription, you will gain access to your cloud recordings again. 

Thank you so much for this info.

I have an important recorded programme on Zoom. I hope I'll get it back immediately I subscribe again

You know, I didn't know if I need to subscribe to use the cloud in zoom. I recorded an important meeting, but I can't find it because I am not paid, subscriber.  Do you have any idea how to get them 😞

willjoe
Explorer
Explorer
How do I retrieve recordings from the cloud?
How to recover a deleted cloud recording
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Recordings.
  3. If there are any cloud recordings in the trash, you will see a Trash icon at the top right.
  4. Click Recover on the right to retrieve the recording.
  5. Click Recover again to confirm.

 

Regards,

Will