Cannot close popup window (Windows 10)

Forum|Forum|3 years ago
October 5, 2022
3 replies
20 views

This just started a couple weeks ago. Whenever I host or join another person's zoom session, a zoom window pops up but I cannot close it. Below is one from a event I joined last night. The only way I can kill this popup is to go to the task manager and kill the process.

What happened, and how do I fix this?

Thanks.

Best answer by ZoomTestKitchen

Confirming... so, when the attached Zoom window is on your desktop, you cannot click on the top-right "X" to close it?

Can you click on the other buttons such as Home, Chat, Meetings, etc. and are they functional?

Might just try to uninstall and reinstall Zoom just to take that variable away.

ZoomTestKitchenAnswer

Specialist

Confirming... so, when the attached Zoom window is on your desktop, you cannot click on the top-right "X" to close it?

Can you click on the other buttons such as Home, Chat, Meetings, etc. and are they functional?

Might just try to uninstall and reinstall Zoom just to take that variable away.

Z

zoom_user4Author

Newcomer

Right. Clicking the 'X' just minimizes the window but does not close it. It's then sitting in the system tray.

Other buttons appear to be functional.

I will uninstall and see what happens.

ZoomTestKitchen

Specialist

Actually, the known and expected behavior when closing that window when you are logged into your Zoom account is to dock into the tray. If you are signed out, then it will close the app.

If it were to close the app while you're in a meeting, it would also take you out of that meeting. That's why it doesn't behave that way.

ZoomTestKitchen

Specialist

Well you know, I'm not a zoom super user. I often join meetings when I get a link, and rarely start my own meeting. When I use a link, it opens up in my browser, then triggers the zoom app, and then after some handshaking the meeting starts. When I start my own meeting, I don't start the app. I just go to zoom.us, login (usually always logged in anyway), then start a meeting. The actions in the browser again open the zoom app and I proceed as before.

When my meeting is over, the app is still running and the zoom web page is still open. I can (now) close them both. Before I could only close the browser page but not the app, which I can do now.

That's how it works for me

I appreciate the clarification, it helps me understand more of what's happening.

Z

zoom_user4Author

Newcomer

well yes, uninstall/re-install appears to have fixed it.

Thanks for the suggestion!