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Can't See Slides Only on Phone

seoulsister6
Newcomer
Newcomer

‎2025-01-23 11:39 PM

I need help solving a recurring issue of not being able to see a presenter's PPT when joining a Zoom meeting from the phone. If I join the meeting from my laptop I can see the slides just fine but when I join from my phone I can't see them anymore even if I change the view to gallery. The option to see the slides just isn't there. It seems to only happen in some meetings which leads me to believe the issue is in how the slides are being shared or in the settings of the Zoom account that is hosting the meeting.

For example tonight I joined one meeting from my phone and there was no way to see the PPT. Then I joined another meeting and could see the PPT just fine. In both cases I could see the PPT on my laptop. In both cases the presenter was a "Co-host" and was spotlighted/pinned. The only difference between the two meetings is that one was in focus mode and the other was not. However, I have joined meetings in focus mode before on my phone and been able to see the shared screen.

I even tested the issue with a friend who has an android (I have an iPhone), and neither of us could see the slides.

 

This is boggling my brain, please help!

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