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Call Cut off

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Jrm
Explorer
Explorer

‎2022-10-07 03:33 AM

Recently, zoom has started to cut off my calls at 40 minutes even though there are only 2 of us on the call. It says it should only do that with 3 or more people. Does anyone know why it might be doing this and how I can fix it? It didn't used to do it until a few months ago.

Thanks!

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ChrisO
Specialist
Specialist

‎2022-10-07 05:31 AM

Hi Jrm,

 

Zoom updated its free user licensing restrictions in July to include 1 on 1 meetings in the 40-minute time limit restriction. You can read the release notes here https://support.zoom.us/hc/en-us/articles/5809097508109-Basic-user-meeting-duration-changes


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

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ChrisO
Specialist
Specialist

‎2022-10-07 05:31 AM

Hi Jrm,

 

Zoom updated its free user licensing restrictions in July to include 1 on 1 meetings in the 40-minute time limit restriction. You can read the release notes here https://support.zoom.us/hc/en-us/articles/5809097508109-Basic-user-meeting-duration-changes


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***
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Jrm
Explorer
Explorer
In response to ChrisO

‎2022-10-07 06:20 AM

Oh I see, I hadn’t seen this and on the website it still said 3 or more. Thanks for that. 

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k1066
Newcomer
Newcomer

‎2023-01-22 02:31 PM

The warning message still says: "Your Zoom Basic plan has a 40-minute time limit on meetings with 3 or more participants. Upgrade now to enjoy unlimited group meetings." Apparently somebody missed that when the policy changed. I believed it and had Zoom shut down in the middle of a 2-person meeting.

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