Automated Captioning for a sub account

[SWFGC-QA]

Hello, I am hoping someone can help us with this issue, as I have searched for hours on end trying to figure this one out. 

We have a Business Account with a signed BAA.  We have set up an individual account under the umbrella of the business and we want this individual account to enable the Zoom Automated Captioning.  I have enabled it on our main account, however the option is not there for the individual account we set up. 

We do not want each employee to sign a BAA with Zoom, as the BAA is between Zoom and our Agency. 

Can you please advise us how to get the automated captions enabled on the individual account?

Support has directed us to contact our Account Executive, but who would this be?  We dont have a Zoom Rep specifically appointed to us. 

PLEASE HELP!

Thank you!

SWFGC-QA