Audio--Can't Hear Musical Instruments Anymore

[MountainMusic]

Hello--I can no longer hear musical instruments on Zoom. The musician will have original sound for musicians turned on and others in the Zoom can hear them, but I can hear only voice, not the instrument.  I turned background noise to low in audio settings, but that didn't help. This problem cropped up a couple of months ago--I used to be able to hear them, but can't now.  However, I can hear instruments on other meeting apps, so I don't think this is a Windows issue and think it's a Zoom issue. Will appreciate any suggestions!  Thanks--

[Hommat]

It sounds like Zoom's audio settings might be filtering out the instruments as background noise. Make sure the musician has "Original Sound" enabled and that both you and the musician have "High fidelity music mode" turned on in the advanced audio settings. Additionally, check if "Echo cancellation" is set to auto or aggressive, which could be affecting the audio. By the way if you are interested in music creation or production, I can share https://faqaudio.com/ this music forum for you. There are a lot of information both for beginners and experts in this field.

[MountainMusic]

Thanks very much, Hommat, and apologies for the delay.

[MusicTeacher1]

This is helpful - should "Echo Cancellation" be set to auto or aggressive? Mine is currently set to auto and I cannot hear my student. I will make sure they have "High fidelity music mode" toggled on, but otherwise all the settings seem correct for this one student and I can't hear her.

[jiheneroots]

I tried every combination even unsinstall and reinstalling older version, it's just not working, I'm gonna ask for a refund...

[MikeHiggott]

Same issue here. And it seems lots of other people are having this issue. 

[MikeHiggott]

See if you have Realtek Audio Console - if you do, there's a setting Speakers->Sound Effects->Speakers Noise Cancellation (Voice Call). Try turning this off - I think this *may* have solved it for me. I would guess that other sound software may have a similar 'feature' that could be causing the issue.