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Account Admin Not Allowed to Remove Watermark from Zoom Screen

griffhug
Newcomer
Newcomer

Since I am the Admin of my Zoom account, why am I not allowed to remove my email watermark from my Zoom screen? It's very annoying during meetings (and even worse) it's displaying my account (business) email, not my public email address. When I go to Settings > Schedule Meeting > Add Watermark, I see that the switch is toggled to "on" and a message beside it saying "Locked by admin".  However, as I previously stated, I am the admin of the account.

 

Gateway_ESL_0-1698022993350.png

 

1 ACCEPTED SOLUTION

bstrelko
Community Champion | Customer
Community Champion | Customer

To unlock this setting as an admin, you'll need to change it at the account level.

 

Please try to enable it at zoom.us/account/setting and NOT zoom.us/profile/setting:

bstrelko_0-1698081932712.pngbstrelko_1-1698081956266.png

 

View solution in original post

1 REPLY 1

bstrelko
Community Champion | Customer
Community Champion | Customer

To unlock this setting as an admin, you'll need to change it at the account level.

 

Please try to enable it at zoom.us/account/setting and NOT zoom.us/profile/setting:

bstrelko_0-1698081932712.pngbstrelko_1-1698081956266.png