Zoom Mail and Calendar
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What are Zoom Mail and Calendar?

The Zoom Mail and Calendar Clients allow you to view and manage your emails, as well as schedule and manage your calendar events, directly from the Zoom desktop client, further centralizing all your meeting, phone, chat, whiteboard, email, and calendar needs in one application. If you're still looking for support, browse our Zoom Mail and Calendar support articles or start a new discussion below!

Recent Activity

Issue with Inconsistent Delivery of Zoom Emails on Custom Domain (hagdananstepsofservice.org)

Hi everyone,We’re running into an issue where some accounts under our domain do not receive Zoom emails, while others do.What’s happening:A few users on our domain successfully receive Zoom emails but the zoom email is delivered to the central mail.O... Show more

Hi everyone,

We’re running into an issue where some accounts under our domain do not receive Zoom emails, while others do.

What’s happening:

  • A few users on our domain successfully receive Zoom emails but the zoom email is delivered to the central mail.
  • Other users never receive them at all.
  • In some cases, our mail server delivery logs (cPanel → Track Delivery) show the Zoom messages as “Accepted.”
  • For users who don’t get the emails, they don’t show up in inbox or spam.

Troubleshooting we’ve done so far

  • DNS records look good (SPF, DKIM, DMARC all in place).
  • SPF includes our mail server IP and Z.com includes:
  • v=spf1 ip4:18.136.157.239 include:mailrelay01.jpt1.cloud.z.com include:_spf.z.com ~all
  • DKIM is configured and valid.
  • DMARC is set to p=none.
  • Confirmed whitelisting of Zoom domains + IPs on our server.
  • Added filters in cPanel to push Zoom emails to inbox (no effect).
  • SpamAssassin scores are extremely low (e.g. -99.2), so not spam-related.
  • Hosting provider (Z.com) reviewed DNS and mail routing and said it looks correct. They suggested it could be related to Zoom’s VERP-style bounce address (bounces+<tags>@bounce-sg.zoom.us) being misinterpreted by Exim.

 

Any guidance would be greatly appreciated. This issue is disrupting our use of Zoom.

 


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Issues with Office 365 Integration - 'may not support graph API?'

hi I am trying to set up bi directional integration between zoom and outlook. In zoom I have gone through steps but keep getting this message when trying to authorise? 'your account may not support Microsoft Graph API' I have ticked box 'authorize wi... Show more

hi I am trying to set up bi directional integration between zoom and outlook. 

In zoom I have gone through steps but keep getting this message when trying to authorise? 

 

'your account may not support Microsoft Graph API' 

 

I have ticked box 'authorize with OAuth 2.0 and gone through all steps - note password for microsoft is correct 🙂 

Can you please help? 


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reply-icon Latest Reply - 

Email Change

I have the basic plan and I want to change my email ID. I have deleted my old email Id with which I used to login to zoom but it is asking me confirm the change of account on that same old email Id which is now deleted. I cannot do that. Provide me a... Show more

I have the basic plan and I want to change my email ID. I have deleted my old email Id with which I used to login to zoom but it is asking me confirm the change of account on that same old email Id which is now deleted. I cannot do that. Provide me an alternative.


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Resolved! iCal Integration No Longer Works

As of this week Zoom no longer automatically prompts to add to the iCal calendar I've had connected to our account for over a year. It said I had to sync a calendar, I went online - where there is no longer an iCal option (used Google instead since t... Show more

As of this week Zoom no longer automatically prompts to add to the iCal calendar I've had connected to our account for over a year.

 

It said I had to sync a calendar, I went online - where there is no longer an iCal option (used Google instead since the email for that calendar is registered there) and it did not stick - endless loop.

 

What the heck is going on here and will this be repaired or returned to previous state so that I don't have to manually copy and paste the invite info into an iCal invite over and over again now?


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reply-icon Latest Reply - 

How do i get back to just plain old Zoom Meetings? I don't want the Calendar and email!!!!

This effort to make Zoom a replacement for my existing tools in Microsoft 365 is making me insane. I just want to use the meeting functionality, I neither need nor want Zoom to take over my life. How do i turn it off!!!!! I want the old little window... Show more

This effort to make Zoom a replacement for my existing tools in Microsoft 365 is making me insane.  I just want to use the meeting functionality, I neither need nor want Zoom to take over my life. 

How do i turn it off!!!!! I want the old little window to pop up to start a meeting and that's all


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reply-icon Latest Reply - 

My scheduled meeting are not showing up in iCal

Since a couple of weeks back, when I schedule a meeting I don't get the option to open it in iCal. After clicking send it just disappears and I don't even know it's scheduled in Zoom, if the invite has been sent to the attendee or if it's been synced... Show more

Since a couple of weeks back, when I schedule a meeting I don't get the option to open it in iCal. After clicking send it just disappears and I don't even know it's scheduled in Zoom, if the invite has been sent to the attendee or if it's been synced to my iCal like before. Turns out it hasn't been sent to the attendee and it isn't synced to iCal but it does show up as scheduled in Zoom . 

 

Anybody know how to fix it?


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reply-icon Latest Reply - 

Resolved! Zoom Calendar and Apple iCal Integration - Where?

Hi Zoom Support & Service,I immediately need to integrate zoom scheduler (calendar, appointments, meetings, etc.) onto my Apple Calendar.FYI - I do not use google, microsoft, or other products. Only with Apple!Thank you for your prompt reply with tip... Show more

Hi Zoom Support & Service,

I immediately need to integrate zoom scheduler (calendar, appointments, meetings, etc.) onto my Apple Calendar.
FYI - I do not use google, microsoft, or other products. Only with Apple!

Thank you for your prompt reply with tips how to work well with Apple Calendar!

Nice greetings,
JUE6


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reply-icon Latest Reply - 

Resolved! Unsolicitated emails

Received an unexpected email from Secure Zoom Document with an invitation to View an attached document. Don't know the sender. As a CPA and Tax Preparer I do not open attachments that are emailed. I have no idea why I got this and no way of determini... Show more

Received an unexpected email from Secure Zoom Document with an invitation to View an attached document.  Don't know the sender.  As a CPA and Tax Preparer I do not open attachments that are emailed.  I have no idea why I got this and no way of determining whether its legit.  Tried other ways to tell Zoom but since I am on a free version, no luck

 

T

 

 


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reply-icon Latest Reply - 

Connecting Calendar

Hello, I want to connect my calendar, but I keep getting an error message. It says: "Add-failed. The calendar-related access permissions are not allowed." I want to have a link to send to my clients so that they can make appointments in my calendar, ... Show more

Hello, 

I want to connect my calendar, but I keep getting an error message. It says: "Add-failed. The calendar-related access permissions are not allowed." I want to have a link to send to my clients so that they can make appointments in my calendar, how would I do this? 

Any help is appreciated. 

Thank you. 


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reply-icon Latest Reply - 

Switch off the calendar feature totally

Zoom Business account - newest version of Zoom-App on Windows 10 - Integration of Zoom in Outlook is not marked and I don't work with Outlook (it is even not installed on my Notebook)Somehow Zoom always triggers the installation process of Outlook an... Show more

Zoom Business account - newest version of Zoom-App on Windows 10 - Integration of  Zoom in Outlook is not marked and I don't work with Outlook (it is even not installed on my Notebook)

Somehow Zoom always triggers the installation process of Outlook and this even pops up during Meetings (even though system notifications are not allowed). This all is really annoying.

What can I do to totally switch off the calendar feature (we don't work with it) in Zoom (even in the business account itself or at least in the local Zoom-App)? Didn't find a switch or anything! There are only the three possibilities of connecting calendars but no switch to turn the calendar function off.

Thanks for your hints, tipps and feedback.

lve4god


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reply-icon Latest Reply -