Hi there,

As a free account user, I want to learn if there are any restrictions or a limit on recording a group meeting? I am planning a day long workshop with a few sections and I would like to record them all. But, I am not sure if there is any time limit linked to a free account.

I understand that all my recordings can be saved locally. Would this be correct?

Any advise would be great.

Anna

My understanding is hosts can block access to recordings being downloaded by viewers.  When I access Settings for recordings I don't see the option to prevent downloads.  Does anyone know the reason why it is not available in my settings area?  thanks. 

Hello! We are hosting a multi-day conference and have sold approximately 90 paid registrations. Before publishing the event, I carefully reviewed all of the settings in the Zoom Support documentation that we would be unable to change after publication or ticket sales. Now that we have solidified all of our keynotes and have their permission to record, I am attempting to turn on cloud recordings so I can automatically record sessions and include them with the conference access, but the option is grayed out and there is a pop-up message that says this setting cannot be changed after a ticket is sold. 

This Support page says the following: 

Hosts can update cloud recordings and live streaming settings after a ticket has sold, after an event goes live, and during an event. Additionally, hosts can enable live streaming and recording settings after a ticket has been sold for published events that have not taken place yet.

Additionally, there is a list of features on the Advanced Settings Tab that shows what the host is "Able to edit after conference is published" and "Able to edit after ticket is sold." This includes "Enable cloud recording" and "Include complimentary access to this event's cloud recording with registration." I've attached screenshots of each of these sections of the Support site and linked it above. 

Currently, I am not able to edit/enable either of these features. This is central to our selecting Zoom Events and the support documentation seems to contradict the way the system is working, or at the very least failed to list some other restriction that is triggering this option being locked. Any advice on how to remedy this?

I've had several attendees that have been having trouble joining Events lobbies. When they click on the Join Lobby button on their tickets or on the Zoom Events site, it just takes them back to that same screen instead of either prompting them to sign in to their account or taking them into the lobby. Is anyone else having this problem?

I am hosting an event and need to change the time from an hour to 30 minutes however whenever I attempt to edit the event the date and time space is grey and doesn't allow me to change it. Is there a way to fix this? I do not want to have to cancel the event and create a new one as we will lose our current registrants.