We recently hosted a webinar and in the registration form it included Country/Region and Job Titles etc. But when I went to export the registrants and/or attendees from Reports the CSV file only shows First name, last name and email, and is blank for all the other information we should have collected. We have Zoom pro. Does anyone have a solution to getting ALL the data from the registrants AFTER a Zoom Webinar has finished.

Greetings.  The option to enable users to upload an image or video to a Webinar waiting room was off in our environment.  I enabled it at the account level and locked it on.   Still when someone schedules a webinar, the option to upload an image/video is not yet showing.

Do I just need to wait a little bit?  Normally most zoom settings are pretty instant when you enable them, but maybe this is different? 

We reserved and conducted a webinar for an important company event. Approximately 260 people were expected to attend the event. We enabled the registration function and set it up so that when attendees entered their Zoom IDs, registration would be automatically approved. However, when about 100 people entered their IDs, they received a message saying 'Invalid ID' and were unable to complete the registration. This caused disruptions to the seminar, and I'm curious as to why this issue occurred and what settings needed to be adjusted.

I recently hosted a webinar and recorded it. It was set to save locally but now I can't find it anywhere. I know for sure it processed and I set it to download but the file is missing from my computer. Any ideas on how to recover it via zoom or perhaps some ideas on what the file name would have been so I can find it?

We are trying to solve for a use case where our webinar panelists will be in an active webinar, but then need to go back into a private session, closed from the attendees for a period of time.  

They then need to be able to go back into the webinar and be visible to the attendees again for the remainder of the webinar.

Short of using multiple webinars, is there an easy solution for this?

Thanks very much for any feedback.

HI, I forgot to click "include email address in attendee report" - I believe this must be a new function. All users who attended the webinar were required to authenticate with a Zoom account, so the email data must exist in the back end. How can I access this please? Chatbot was not helpful and I can't find an actual Zoom representative to provide me with this data. Thanks! Li

My camera setting (primarily when i "zoom in" my Logitech MeetUp camera) appears to reset every time I turn my camera back on during my webinar.  Is there a way to get Zoom to save my preferred camera setting?  I am constanting having to zoom my camera back on each time i toggle the Video back on.