Zoom Events and Webinars
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What are Zoom Events and Webinars?

Market and host interactive experiences with the Zoom Events all-in-one virtual event platform or host engaging webinars with Zoom Webinars. Explore the Zoom Community's Recent Activity below to join the Events and Webinars conversation and connect with other members. If you're still looking for support, browse our Zoom Events and Webinars support articles or start a new discussion below!

Recent Activity

Resolved! Zoom recorded webinar thumbnail

I recently did a webinar and recorded it through zoom. I then downloaded the MP4 file and uploaded it to my website. When the file was uploaded it is showing a thumbnail in the middle of the presentation. I cannot figure out how to get the thumbnail ... Show more

I recently did a webinar and recorded it through zoom. I then downloaded the MP4 file and uploaded it to my website.

 

When the file was uploaded it is showing a thumbnail in the middle of the presentation. I cannot figure out how to get the thumbnail to represent the first slide in the presentation.

 

In chatting with zoom support, they told me that it is not possible and that zoom selects a random slide from your presentation to display as the thumbnail. I have a hard time believing this is true.

 

Thanks for any advice anyone can provide.


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I cannot edit a webinar to add another Co-Host

I am trying to add someone to a Zoom Webinar as a co-host. The webinar has already been set up and participants are signed up so I am editing the event. I cannot figure out why it won't allow me to add another co-host. Do they need to be added onto m... Show more

I am trying to add someone to a Zoom Webinar as a co-host. The webinar has already been set up and participants are signed up so I am editing the event. I cannot figure out why it won't allow me to add another co-host. Do they need to be added onto my account in some way? I would appreciate any sort of insights!


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Live Stream in a FB Group

Why did they disable live stream to a FB group?    Super frustrating, since we have been using this feature, paying for it for over 3 years!!

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Streaming webinar to Facebook Live

I am unable to get my zoom webinar to stream to my Facebook business page. I am only offered my personal page as an option. I was able to do it without a problem last year but it no longer works. To forestall already tried suggestions:1) I am an admi... Show more

I am unable to get my zoom webinar to stream to my Facebook business page. I am only offered my personal page as an option. I was able to do it without a problem last year but it no longer works.

 

To forestall already tried suggestions:

1) I am an administrator on the page so have level permission.

2) I have followed all of the steps in this guide: https://support.zoom.us/hc/en-us/articles/115000350406-Facebook-livestreaming-meetings-or-webinars

3) I have cleared the cache and cookies for both zoom and FB.

4) I have a Pro account

5) It has worked previously.

 

I am attempting the custom streaming workaround suggested here: https://support.zoom.us/hc/en-us/articles/115001777826#h_c5c43bde-b0bb-458c-96ca-8c2664b7868b

 

But to be honest, I cannot figure out what to put in the boxes in the attached photo.

 

If you know how to fix the original issue or complete the workaround. I would appreciate it.

Screen Shot 2022-03-02 at 3.15.02 PM.png


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Zoom Event Emails

Almost everytime I try to edit a Zoom Event email, I get an error. Either a "Scheduling Error" or some other error. To fix this I have to "Reset" the email, but sometimes that doesnt even work.. I have a lot of email experience, but I've never seen a... Show more

Almost everytime I try to edit a Zoom Event email, I get an error. Either a "Scheduling Error" or some other error. To fix this I have to "Reset" the email, but sometimes that doesnt even work.. I have a lot of email experience, but I've never seen an editor more buggy/finicky. Pulling my hair out. I can't be alone.


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Authenticate email for Zoom events but then just goes to the Zoom log-in page

I have been trying to get an email to be able to log into Zoom events. I have added this email as a user to the event in ticketing. When I do this, I get the authentication code in my email, enter it, and then it goes to the log-in page again. It see... Show more

I have been trying to get an email to be able to log into Zoom events.  I have added this email as a user to the event in ticketing.  When I do this, I get the authentication code in my email, enter it, and then it goes to the log-in page again.  It seems to only go into the actual event if you are listed as a speaker or co-host.  

 


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Zoom+Hubspot Registration Required?

Hi Hubspot Zoomers! I am using Zoom Events with Hubspot and about to launch my first live webinar. I have used the attached user guide to integrate the two (in case you do it differently so your advice might not match how I use the system!) and I now... Show more

Hi Hubspot Zoomers!

 

I am using Zoom Events with Hubspot and about to launch my first live webinar. I have used the attached user guide to integrate the two (in case you do it differently so your advice might not match how I use the system!) and I now use Hubspot forms to get everyone registered into my Zoom webinar.

 

My question is what will happen next?!

 

I switched off the Registration Required because I have already registered them on my form, yet when I follow the link on the automatic email it still asks for their First Name, Last Name and email address. So how does it tally up who has registered and who has attended if someone uses a different email address (we block gmail on our forms, but Zoom doesn't).

 

Will they still have to download the Zoom app or can they just watch it in their browser? Again - if on app, what happens if their Zoom login is different to the one they have used to register?

 

I'M NERVOUS! Can you tell?


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CSV upload says "existing registrant ignored" - but not in list

A webinar shows 21 registrants. I upload a 22nd from a CSV, but receive an "existing registrant ignored" message. Yet when I check all 3 pages of registrants, they do not appear anywhere on the list and the count remains 21. Has anyone else experienc... Show more

A webinar shows 21 registrants. I upload a 22nd from a CSV, but receive an "existing registrant ignored" message. Yet when I check all 3 pages of registrants, they do not appear anywhere on the list and the count remains 21. Has anyone else experienced this? Are they actually registered even though they do not appear on the list?

 

When I upload a CSV of all 22 registrants to a new webinar, all 22 appear. So it is not that this user is banned by Zoom or the like.


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Resolved! What happens if more than 1000 people register for your Zoom Webinar?

Hello, We use the Webinar 1000 people package, with the webinars regularly attracting approx 600-700 live viewers. What would happen if more than 1000 people tried to register for a Webinar? Would Zoom allow them to even register? And, if so, would p... Show more

Hello,

 

We use the Webinar 1000 people package, with the webinars regularly attracting approx 600-700 live viewers. What would happen if more than 1000 people tried to register for a Webinar? Would Zoom allow them to even register? And, if so, would people then be allowed to log onto the webinar on a first-come-first-served basis with the rest unallowed to watch?

Essentially, we are trying to gauge when we should increase our webinar package but are unsure how many people are registering for the webinars, versus actually attending.

Many thanks!


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Can't see many countries on the country list

We have people from Poland and other coteries who want to register but I can't see these countries in the list of countries to register from. Am I missing a setting somewhere? It looks like I can select Polish as a language in the automated captions,... Show more

We have people from Poland and other coteries who want to register but I can't see these countries in the list of countries to register from.  Am I missing a setting somewhere?  It looks like I can select Polish as a language in the automated captions, but I can't see how to get some FROM Poland registered. 


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