I have not chosen to "block or allow" any specific countries or regions. Webinar participants that are trying to register from outside the United States (where I am located) are being told they are not allowed to register. I can't find any information other than the block/allow on the help system. I want anyone from anywhere to be able to register so selecting countries doesn't make sense. What do I need to do?

I have a unique situation. We are a funeral home and sometimes record the services for families who can not join in person. We have one recording, where there is no sound, and we dont know what happend that day. We have no issues any other time. Is there a way to get the sound back from the video or audio file. We feel so bad and want to do right by the family. 

We hosted a webinar yesterday, and the VTT file is available in our recording files; however, the VTT file starts at minute 36 of the video. The webinar was not paused or stopped at all during the recording. How can I access my full VTT recording file? 

I have a hybrid event coming up next week. I'm bringing my Macbook Pro.  I can't find instructions on how to:

• Present a PowerPoint slide show on the in-room screen while also...
• Presenting the PowerPoint slide show in the Zoom webinar
• Control the Q&As and other webinar configurations without that showing on the in-room projected image

Maybe I should have the slides projected from a different computer and just run the same deck from my laptop with a webcam pointed at the speakers?

Any advice would be helpful. Thanks!

Hello everyone,

Our team has a re-occurring webinar set up for the rest of the week, and today, many of our registrants are stuck in registration login loops, where they are told that they are not registered when they try to enter a webinar session, and told to re-register. And the loop goes on and on. This loop is also occurring on both desktop and mobile. We've tried incognito or clearing the cache, and it still does not work.

I have read that this issue was resolved in April 2023 following a bug with custom questions not being answered during registration, but we have no custom questions set up on our registration forms.

Is anyone else having this issue recently or can assist an easy way to get out of this loop? We would like to have this resolved by tomorrow morning the earliest.

Thank you.

Hello, 

We changed a meeting to a webinar and did not want people to have to re-register themselves. So we imported names and emails to the webinar and zoom was to send the email with the updated webinar link to each registrant. However, we are receiving so many emails from people stating that they did not receive the webinar link. Can anyone please advise if there is a solution for this or something we can tell people to check? Apparently nothing shows up in spam/junk folders for them either.

Thanks